Nuvola Drive Terms of Use

Effective date: August 29, 2026

These Terms of Use govern your use of Nuvola Drive, including the Nuvola Drive web application and mobile apps.

Nuvola Drive is provided by Nuvola Labs FZ-LLC, a subsidiary of Nuvola Digital, registered in Ras Al Khaimah Economic Zone, Ras Al Khaimah, United Arab Emirates.

In these Terms, "Nuvola", "we", "us", and "our" mean Nuvola Labs FZ-LLC.

By creating an account or using Nuvola Drive, you agree to these Terms.

1. Who can use Nuvola Drive

You must be at least 16 years old to create or use a Nuvola Drive account.

If the law where you live requires you to be older or meet another requirement before entering into these Terms, that requirement also applies.

If you use Nuvola Drive on behalf of a company or other organization, you confirm that you have authority to accept these Terms on its behalf.

2. The service

Nuvola Drive is an end-to-end encrypted cloud storage service that lets you store, organize, sync, download, and share files.

Your file contents are encrypted on your device before they are uploaded. File names are also encrypted. Folder names are not yet encrypted in the current Beta release and are stored in readable form, as described in our Privacy Policy.

Nuvola stores and processes encrypted file data but does not hold the usable keys needed to read your private file contents.

Encrypted file data may be stored using the Vola Network, infrastructure operated or controlled by Nuvola, or a combination of infrastructure used to provide the service.

During Beta and pre-production testing, encrypted copies of file shards may also be kept on infrastructure operated or controlled by Nuvola. These copies remain encrypted.

Some storage infrastructure may be provided or operated by independent infrastructure providers or Vola storage node operators. Availability, performance, and data durability can therefore depend partly on systems outside Nuvola's direct control.

Nuvola Drive is under active development. Features may be added, changed, limited, replaced, or removed as the service evolves.

3. Your account, password, and recovery information

You are responsible for keeping your account credentials, recovery information, and devices secure.

Nuvola does not receive or store your plaintext password.

Because Nuvola Drive uses client-side encryption, we cannot simply bypass your encryption or create a replacement copy of your encryption keys on your behalf.

If you lose access to your account and also lose all available recovery methods, your encrypted files may become permanently unrecoverable.

You are responsible for keeping your recovery key and other recovery information somewhere safe.

You must provide accurate account information and must not allow another person to use your account in a way that violates these Terms.

If you believe someone has gained unauthorized access to your account, contact [email protected].

4. Storage allowances and plans

Nuvola Drive may offer free, promotional, Beta, trial, or paid storage plans.

The current 100 GB storage allowance is promotional and does not create a permanent entitlement to that amount of free storage.

We may change promotional allowances in the future. If a reduction would place your existing account above its new storage limit, we will provide reasonable notice and a reasonable opportunity to download files, reduce your storage usage, or move to another available plan before taking action that affects your stored data.

We will not intentionally delete your files solely because a promotional storage allowance changes without first giving you reasonable notice and an opportunity to act, except where immediate action is required by law, security, abuse prevention, or these Terms.

Paid subscriptions

Paid subscriptions are not currently available during Beta.

If we introduce paid subscriptions, the applicable price, billing frequency, renewal terms, cancellation process, taxes, trial conditions, and any applicable refund rights will be shown before you purchase.

Additional terms may apply if a subscription is later purchased through Apple, Google, Stripe, or another payment provider.

5. Your files and content

You keep ownership of the files and other content you upload to Nuvola Drive.

You give Nuvola only the limited rights reasonably necessary to operate the service. This includes the right to receive, store, transmit, replicate, distribute across storage infrastructure, and otherwise technically process your encrypted data as needed to provide Nuvola Drive.

This permission does not give Nuvola ownership of your files.

When you choose to share content, you also authorize us to provide the technical functions needed to make that content available to the people or link recipients you selected.

You are responsible for making sure you have the legal right to upload, store, and share the content you place in Nuvola Drive. This also applies to content you bring into Nuvola Drive using an import feature, such as the Google Drive import.

How we process account information, technical information, reported public links, and other personal data is explained in our Privacy Policy.

6. Acceptable use

You may not use Nuvola Drive in violation of applicable law or the rights of another person.

In particular, you may not use Nuvola Drive to store, distribute, publish, or share:

• child sexual abuse material or other sexual exploitation material involving minors;
• material that you are prohibited by law from possessing or distributing;
• content that unlawfully infringes intellectual property, privacy, confidentiality, or other legal rights;
• malware or malicious code intended to compromise devices, networks, accounts, or services;
• content used to conduct phishing, fraud, impersonation, scams, or other unlawful activity; or
• content whose storage or distribution through Nuvola Drive would itself be unlawful.

You also may not:

• attempt to gain unauthorized access to Nuvola Drive or its infrastructure;
• probe, scan, attack, interfere with, or deliberately overload the service;
• bypass security, storage, usage, or access restrictions;
• abuse free, trial, promotional, or referral allowances;
• use automated methods to create accounts or consume service resources in a manner intended to circumvent our limits;
• resell access to Nuvola Drive without our written permission; or
• use Nuvola Drive in a way that materially interferes with the service for other users.

Nuvola Drive is designed so that we normally cannot read the contents of your private encrypted files. That privacy does not remove your responsibility for what you choose to store or share.

7. Public sharing and content moderation

Public sharing is different from private storage.

When you create a public share link, the complete link contains the information needed by the Nuvola Drive client to decrypt the shared item. Anyone who obtains the complete link may therefore be able to access that content while the link remains valid.

By creating a public share link, you choose to make that item accessible outside your private Nuvola Drive account.

Reported public links

If someone reports a complete public share link to us, that link gives our moderation process the same ability to access the shared item that another recipient of the complete link has.

We may review a reported public share to determine whether it violates these Terms or applicable law.

Depending on the circumstances, we may:

• disable or revoke a public share link;
• restrict distribution of the shared content;
• remove content from the service where appropriate and technically possible;
• suspend or terminate the account responsible for the share;
• preserve limited information where reasonably necessary for an investigation, dispute, security matter, or legal obligation; or
• report content or activity to the appropriate authorities where required by applicable law.

Reports concerning public share links or suspected abuse can be sent to [email protected].

These moderation rights apply to content that becomes accessible to us through public sharing, reports, or another lawful means. They do not give Nuvola general access to your otherwise private, end-to-end encrypted files.

8. Suspension, restrictions, and account termination

You may request deletion of your account using the account deletion options provided by Nuvola Drive.

The deletion process and 30-day recovery period are described in our Privacy Policy.

Logging in during the recovery period does not by itself cancel the deletion request. The account is restored only after the required recovery verification is successfully completed.

We may temporarily restrict, suspend, or terminate an account where we reasonably believe:

• these Terms have been materially violated;
• the account is being used for fraud, abuse, attacks, or unlawful activity;
• continued access creates a material security risk;
• suspension or termination is required by law or a valid legal order; or
• action is necessary to protect Nuvola, our users, our infrastructure, or third parties.

Where appropriate and legally permitted, we will try to give you notice and an opportunity to address the issue before permanent termination.

Immediate action may be taken where the circumstances reasonably require it.

Inactive accounts do not currently expire solely because they are inactive. If we introduce an inactivity policy in the future, we will provide notice before it begins affecting existing accounts.

9. Nuvola software and intellectual property

Nuvola Drive, including its software, interfaces, branding, designs, documentation, trademarks, logos, and other materials provided by Nuvola, belongs to Nuvola or its licensors and is protected by applicable intellectual property laws.

Your use of Nuvola Drive does not transfer ownership of Nuvola's intellectual property to you.

Subject to these Terms, we give you a limited, personal, non-exclusive, non-transferable, and revocable right to use Nuvola Drive for its intended purpose.

You may not copy, sell, sublicense, reverse engineer, or commercially exploit Nuvola Drive except where we expressly permit it or applicable law gives you a right that cannot be restricted by contract.

Nothing in this section affects your ownership of your own files and content.

10. Third-party services and infrastructure

Some parts of Nuvola Drive depend on third-party services, infrastructure, operating systems, app stores, networks, or service providers.

Their availability and operation may be governed by their own terms. For example, if you use the Google Drive import feature, your use of Google Drive and Google sign-in remains subject to Google's terms.

The Vola Network also includes independently operated storage nodes. Nuvola does not control every independent node operator or third-party infrastructure provider.

Nuvola is not responsible for a third-party service simply because Nuvola Drive interoperates with it, but nothing in these Terms limits any responsibility Nuvola has where applicable law says that responsibility cannot be excluded.

11. Service availability and disclaimers

Nuvola Drive is provided "as is" and "as available."

To the maximum extent permitted by applicable law, we do not guarantee that:

• the service will always be available without interruption;
• every feature will remain available permanently;
• every upload, download, synchronization, or storage operation will complete successfully;
• third-party or independently operated infrastructure will always remain operational;
• Nuvola Drive will meet every particular use case or requirement; or
• data can be recovered if the encryption credentials and all available recovery methods are lost.

During Beta, testing, and promotional periods, faults, interruptions, changes, and unavailable features may occur more frequently than in a mature production service.

You should keep appropriate backups of information that you cannot afford to lose.

Nothing in these Terms excludes warranties, guarantees, remedies, or other consumer rights that applicable law does not allow us to exclude.

12. Limitation of liability

To the maximum extent permitted by applicable law, Nuvola will not be liable for indirect, incidental, special, punitive, or consequential loss arising from your use of Nuvola Drive.

To the maximum extent permitted by law, we are also not responsible for loss that results from:

• your loss of passwords, recovery keys, or other recovery information;
• unauthorized access caused by your failure to secure your account or devices;
• content or public links you choose to share;
• events outside our reasonable control; or
• failure of infrastructure or services operated by independent third parties.

Nothing in these Terms limits or excludes liability where doing so would be unlawful, including any mandatory rights or remedies available to consumers under applicable law.

13. Changes to Nuvola Drive

We may modify, update, replace, suspend, or discontinue features of Nuvola Drive as the service develops.

Where a change materially affects your existing storage allowance or your ability to access existing data, we will provide reasonable notice where practicable unless immediate action is necessary for security, legal, or technical reasons.

14. Changes to these Terms

We may update these Terms as Nuvola Drive, our business, or applicable law changes.

If a change materially affects your rights or obligations, we will provide reasonable notice before the updated Terms take effect, such as through the app, website, or email.

The effective date at the top of these Terms will show when the current version became effective.

If you continue using Nuvola Drive after updated Terms take effect, you agree to the updated Terms, except where applicable law requires another form of consent.

15. Privacy

Our Privacy Policy explains what personal information Nuvola processes, what information Nuvola cannot normally access because of the service's encryption design, how information is used and retained, and the privacy rights available to you.

Where privacy laws in your country apply to our processing, you may have additional rights under those laws.

Nothing in these Terms reduces any privacy rights you have under applicable law.

16. Governing law and disputes

These Terms are governed by the laws applicable in the United Arab Emirates.

Any dispute arising out of or relating to these Terms or Nuvola Drive will be handled by a court or authority with competent jurisdiction, subject to any mandatory consumer rights or jurisdiction rules that apply to you.

If you use Nuvola Drive as a consumer, mandatory laws in your country of residence may give you additional rights. Nothing in these Terms removes rights that cannot legally be waived by contract.

17. Additional terms for apps downloaded from the Apple App Store

If you download the Nuvola Drive mobile app from the Apple App Store, the following additional terms apply. In this section, "Apple" means Apple Inc. and its subsidiaries.

• Parties. These Terms are an agreement between you and Nuvola only, not with Apple. Apple is not responsible for the app or its content.
• Scope of license. Your license to use the app is limited to a non-transferable license to use the app on Apple-branded products that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the app may be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.
• Maintenance and support. Nuvola, not Apple, is responsible for providing any maintenance and support for the app. Apple has no obligation to furnish any maintenance or support services for the app.
• Warranty. Nuvola is responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app (if any) to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are Nuvola's responsibility.
• Product claims. Nuvola, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession or use of the app, including product liability claims, any claim that the app fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation.
• Intellectual property claims. In the event of any third-party claim that the app or your possession and use of the app infringes that third party's intellectual property rights, Nuvola, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• Legal compliance. You represent and warrant that you are not located in a country that is subject to a United States Government embargo or that has been designated by the United States Government as a "terrorist supporting" country, and that you are not listed on any United States Government list of prohibited or restricted parties.
• Developer contact. Questions, complaints, or claims regarding the app should be directed to Nuvola at [email protected].
• Third-party terms. You must comply with applicable third-party terms of agreement when using the app.
• Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

18. General terms

Entire agreement

These Terms, together with any additional terms that expressly apply to a feature or plan, form the agreement between you and Nuvola concerning your use of Nuvola Drive.

Severability

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

No waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.

Assignment

You may not transfer your rights or obligations under these Terms to another person without our consent.

We may transfer these Terms as part of a merger, acquisition, corporate reorganization, sale of assets, or transfer of the Nuvola Drive business, subject to applicable law.

No partnership or agency

These Terms do not create a partnership, joint venture, employment relationship, or agency relationship between you and Nuvola.

Electronic communications

You agree that we may provide service-related notices electronically, including through Nuvola Drive, our website, or the email address associated with your account.

19. Contact

Questions about these Terms or other legal matters can be sent to:

Nuvola Labs FZ-LLC
A subsidiary of Nuvola Digital
Ras Al Khaimah Economic Zone
Ras Al Khaimah, United Arab Emirates
Email: [email protected]
Website: nuvoladigital.io

Reports concerning public share links or suspected abuse should be sent to [email protected].

20. Beta testing notice

Nuvola Drive is currently in Beta and Open Testing. These Terms govern your use of the service during the testing period and reflect the service, plans, and features as they exist today.

Updated Terms of Use will be published for the production launch of Nuvola Drive. We will notify you of material changes as described in Section 14, and continued use after updated Terms take effect will be subject to those Terms, except where applicable law requires a different form of consent.